Tell the tow company you're in a parking garage and share the clearance height posted at the entrance, the floor level and whether the car rolls. Many tow trucks can't fit in garages, so the car may need to be moved to street level first.
A car that won’t start in a parking garage, at an airport, a hospital or a downtown building, needs a little more planning than one on the street.
Why does a garage make towing harder?
Most garages have a height limit posted at the entrance. Many tow trucks, especially flatbeds, are taller than that limit. Tight ramps and turns can also block larger trucks.
What should I tell the tow company?
- That you are inside a garage, and its name or address.
- The clearance height on the sign at the entrance.
- Which floor or level you are on.
- Whether the car rolls, steers and can be put in neutral.
- Whether there is a gate or ticket system.
What are the options?
- If it is just a dead battery, a jump start may solve it right there.
- If the car needs a tow and the truck can’t enter, the car may need to be moved to an accessible level first, using equipment that fits or with the garage staff’s help.
Should I talk to the garage staff?
Yes. Let them know your car is disabled and that a tow is coming. They can explain the rules for service vehicles and help with the gate.
Dala Multiservices helps with breakdowns in garages and lots across Tampa and nearby cities, 24/7. Call (813) 293-3415 and describe where you are.